Refund Policy

This policy is issued by Fardeen Mansoori, at Kota, Rajasthan, India, as the operator of ColdmailAI. Your checkout record or receipt may separately identify Dodo Payments as the payment provider or merchant of record.

Subscriptions renew at the interval shown at checkout until cancelled. To avoid a future renewal, request cancellation before the renewal is processed. Contact hi@fardeen.me from the account email and include your workspace name and billing plan. We will provide the available cancellation steps or coordinate them with Dodo Payments.

Cancellation stops future renewals once confirmed. The effective cancellation date and any remaining access are determined by the subscription status confirmed through Dodo Payments. Cancellation does not by itself refund a charge already processed.

Fees are generally non-refundable once charged, except where required by law or where ColdmailAI approves a request after review. We will review requests involving a duplicate or incorrect charge, an unauthorized transaction reported promptly, or a verified service failure that materially prevented use during the paid period.

A request does not guarantee a refund. We consider account usage, credits consumed, the timing and circumstances of the charge, provider records, prior refunds, and applicable law. Used or unused credits are not refunded or exchanged separately for cash.

Email support as soon as practical after the charge. Include the account email, workspace, charge date and amount, plan, checkout or invoice identifier if available, and a short explanation. Do not send full card or bank-account numbers. We may request additional information to verify the account and transaction.

Approved refunds are returned through the original payment method. Financial institutions and the payment provider control when the credit appears. This policy does not limit any non-waivable consumer rights available in your location.

Please contact support before opening a payment dispute so we can investigate billing errors and preserve relevant records. Nothing here prevents you from exercising rights available from your bank, payment provider, or applicable law.

For related details, see our Terms of Service or visit Support.