ColdmailAI Support

• your account email and workspace name;
• which surface is affected: web app, Chrome extension, Gmail connection, or billing;
• what you expected, what happened, and when it happened;
• the exact error message and relevant campaign or checkout identifier; and
• a screenshot with private recipient or payment information removed where possible.

For access, correction, export, or deletion requests, write from the account email and state whether the request applies to your user account or an entire workspace. Workspace-wide requests must come from an authorized owner or administrator. We may ask for verification before acting.

You can delete individual analyzer history entries in the history view and disconnect a Google account from campaign settings. You can also revoke ColdmailAI from your Google Account permissions. See our Privacy Policy for retention details.

Include the billing plan, charge date and amount, and checkout or invoice identifier if available. Never email full card or bank details. Cancellation and refund reviews follow our Refund Policy.

If you believe an account or Google connection is compromised, disconnect the integration, revoke access in Google, secure the affected accounts, and email support with “Security” in the subject. Avoid including exploit details that expose other users' data in ordinary screenshots or messages.